Problem statements are widely used by businesses and organizations to execute process improvement projects.A simple and well-defined problem statement will be used by the project team to understand the problem and work toward developing a solution.
This method, known as the “5 Why’s”, helps drill down to the core problem as many of the experienced frustrations could be mere symptoms of the actual problem.
The information collected from these initial interviews is only one part of problem analysis.
The main purpose of the problem statement is to identify and explain the problem.
This includes describing the existing environment, where the problem occurs, and what impacts it has on users, finances, and ancillary activities.
Focusing on the facts, the problem statement should be designed to address the Five Ws.
The first condition of solving a problem is understanding the problem, which can be done by way of a problem statement.
A problem statement is a concise description of an issue to be addressed or a condition to be improved upon.
It identifies the gap between the current (problem) state and desired (goal) state of a process or product.
The problem statement is referenced throughout the project to establish focus within the project team and verify they stay on track.
At the end of the project, it is revisited to confirm the implemented solution indeed solves the problem.