“In some cases, training like this has been shown to compress a 10-year learning curve from pure work experience into as little as six months,” it says.
Even if this view is overly optimistic, there is no doubt that problems will never stop confronting your small business.
You can design your own problem-solving, skills-training program, based on the specific needs of your small business.
Before you jump into solving problems, you may have to confront a warmup problem first: Some employees may question your rationale for the training and worse, even assume that you’re trying to tell them that their problem-solving skills are a disappointment to you. It may help to borrow from some problem-solving definitions and fashion a definition you like best, personalizing it to the problems you typically face in your business. The objective of problem-solving training for employees is not necessarily to speed up the deliberation process.
As you do so, though, it's smart to keep an eye open for opportunities to develop skills that enhance problem solving success.
For example, you know you must identify a problem before you can solve it. In the same way: Underscoring all of these skills is a fundamental: critical thinking skills.In this step the problem solving team will use tools such as: These techniques help collate the information in a structured way, and focus in on the underlying causes of the problem. At this stage, the group may return to step one to revise the definition of the problem.Analytical, creative problem solving is about creating a variety of solutions, not just one.Determine the Root Cause(s) of the Problem”, the group may return to the first step to redefine the problem. The goal is not to solve but to evolve, adjusting the solution continually as new challenges emerge, through repeating the Six Step Process.Step One is about diagnosing the problem – the context, background and symptoms of the issue.Identify the Problem.” Each step must be completed before moving on to the next step. At any point the group can return to an earlier step, and proceed from there.For example, once the real problem is identified – using “2.As another acquired skill, sharper critical thinking on the part of your employees is another benefit you stand to reap by offering problem-solving training for your employees.Teaching is an acquired skill, which is another way of saying that you (or whoever is conducting the problem-solving skills training) should improve with practice.You're the owner, so give yourself the luxury of convening a training class when the need arises, and certainly as a preemptive measure before a difficult season or product debut overwhelms your schedule.Convergence Training also offers the optimistic view that problem-solving training for employees can hasten their learning curve.